This page contains information concerning computer support that we make
available at the home office of
Below you will find several common issues and the personnel/department that should be contacted for each. Also, at the bottom of this page, you will find a link with useful tips for troubleshooting basic PC problems. Resources such as this enable you to resolve many issues yourself before trying to contact us. Please bookmark or add it to your favorites for easy and quick access.
PC
Problems
If you cannot connect to Rumba, try opening Internet Explorer first. This will enable you to see if your internet access is functioning. If you cannot get to the web, you will not be able to start Rumba. Call your Internet Service Provider to check if they are experiencing difficulties. Relate to them that after opening Internet Explorer Browser web pages cannot be loaded.
If you have any basic PC questions, send an email with you inquiry to irmitsupport@irmmgmt.com .
If you are having difficulty with your PC and your email and internet account is still working, send an e-mail to irmitsupport@irmmgmt.com explaining your problem. The Support team will receive this email simultaneously. The first support person who receives it will reply or forward it to someone who is better equipped to handle your issue.
If your access to the Internet or e-mail is not functioning, you
will need to contact your Internet Provider. If your Provider finds that
your Internet is functioning properly, you should contact the IT Dept,
If you are having Software problems with your windows operating
system, office product, or connectivity problems; such as not being able to
connect to Rumba or the Rumba Printer, you should contact the IT Dept,
If you are having Hardware problems, any hardware issues with your
entire system including the printer, send an email to irmitsupport@irmmgmt.com
explaining your problem. A member of the Support team will reply or forward it
to someone who is better equipped to handle your issue. If our Support team is
unable to resolve your Hardware problem, we will advise you to contact Dell
Technical Support,
If you have questions or issues concerning the use of any options in Rumba and on your site manager menu, direct them to your
assigned COS. Questions pertaining to the use of our Cash system, should be directed to Deborah Braddock
Important Points
(Instructions for these procedures can be printed out from our Software Updates Page)
Do not load software of any kind on your Company PCs without the express approval of our IT staff.
Run live Update Daily for Norton Anti-virus, and scan for virus only if there are updates for that day.
Window Updates and Ad-aware should be run once each month.
Webmaster